The recall involves lithium-ion batteries for HP Notebook computers and mobile workstations. According to the recall notice, affected batteries are at risk of overheating and catching fire. HP estimates that around 50,000 units sold in the United States have bad batteries, plus another 2,600 in the Canada.
Potentially unsafe products include traditional laptops and convertibles part of the HP Probook family (64x G2 and G3, as well as the 65x G2 and G3), the x360 line (specifically, x360 310 G2 and Pavilion x360 models), the Envy m6, HP 11, plus several ZBook mobile workstations (the 17 G3, 17 G4, and Studio G3). Then go to the HP website to get instructions on how to get your battery replaced by an authorized technician for free; consumers are not encouraged to replace the batteries themselves. These batteries are sealed within the laptop, meaning their removal and replacement is not a DIY job.
HP has recalled some laptop and mobile workstation batteries due to an overheating problem.
If you have an HP laptop, you'll want to see if you're impacted by a new voluntary recall.
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"Customers should cease use of affected batteries immediately".
There, users will find a special HP Battery Validation Utility to download with the utility telling customers if their battery is affected.
The recall comes after the company discovered that a small percentage of these systems could pose a safety concern for customers. In some cases, that overheating could cause the batteries to become unstable and catch fire. The company has also claimed it's just about a single percentage point of all laptops it has sold that has been found to have a defective battery. Instead, HP has developed a BIOS update that will put the battery into a "battery safety mode".